Refund Policy

AI Rap Duo refund and cancellation policy for failed generations, credit packs and subscriptions

2026/09/30

Summary

  • Failed generation? Your credits come back automatically. You do not need to contact us.
  • Credit pack you have not used? Refundable within 14 days of purchase.
  • Subscription? Cancel any time; it stops renewing at the end of the current period. No prorated refunds.
  • Charged twice or without permission? Email support@airapduo.app and we will fix it.

Failed Generations

If a video generation fails or cannot be completed, the credits it used are returned to your account automatically. This covers errors on our side and on our AI provider's side. A video that completes but that you do not like is not a failed generation, because AI output varies from run to run.

One-Time Credit Packs

  • You can request a full refund within 14 days of purchase, as long as none of the credits from that pack have been used.
  • Once any credits from a pack have been used, that pack is not refundable.
  • Credits returned for a failed generation do not count as used.

Subscriptions

  • You can cancel your subscription at any time from your account's billing settings.
  • After you cancel, your plan and its benefits remain active until the end of the current billing period, and then it does not renew.
  • We do not give prorated or partial refunds for unused time or unused credits in a billing period.

Lifetime Plans

If we offer a lifetime plan, you can request a full refund within 14 days of purchase, as long as no credits have been used.

Duplicate or Unauthorized Charges

If you were charged twice for the same purchase, or see a charge you did not authorize, email support@airapduo.app with the date and amount of the charge. We will investigate and refund any duplicate or unauthorized charge.

How to Request a Refund

  1. Email support@airapduo.app from the email address on your AI Rap Duo account, with the subject "Refund Request".
  2. Include the date of purchase, what you bought, and, if you have it, the Stripe receipt number.
  3. We reply within 5 business days.

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, it can take 5 to 10 business days for the refund to appear. Refunded credits are removed from your account.

Chargebacks

Please contact us before opening a chargeback with your bank; most issues are resolved faster by email. Accounts with an open chargeback may be suspended while it is reviewed.

This policy does not limit any refund or withdrawal rights you have under the consumer protection laws of the country where you live.

Changes to This Policy

We may update this policy. Changes apply to purchases made after the new version is posted on this page.

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Last updated: September 30, 2026